Refund Policy
Our Refund Policy
At Meow Only Trading, we strive to ensure that all our customers are satisfied with their purchases. If you are not completely satisfied with your order, we are here to assist you in accordance with the refund policy outlined below.
Refund requests must be submitted within three (3) days from the date of delivery. All refund requests are subject to review and approval. To be eligible for a refund, the product must be unused, unopened, and in its original packaging, along with proof of purchase.
Due to hygiene and safety reasons, opened pet food and consumable products are not eligible for refunds, unless the product is defective or damaged upon arrival.
All approved refunds will be processed using the original payment method. Processing time may vary depending on the payment provider.
To request a refund, customers are required to contact us with their order number, purchase date, and reason for the refund. Our team will review the request and guide you through the next steps.
General
Our refund policy lasts 3 days from the date you receive your item. To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
Damages & Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us via WhatsApp with your order details.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to the original payment method.
