Terms & Condition
Last updated: January 2026
Welcome to Meow Only Trading.
By accessing or using our website, you agree to be bound by the following Terms & Conditions. If you do not agree, please do not use our website.
General
These Terms & Conditions apply to all users of this website, including customers, browsers, and merchants.
We reserve the right to update, change, or replace any part of these Terms at any time.
Products & Orders
All product descriptions, images, and prices are subject to change without notice.
We reserve the right to refuse or cancel any order at our sole discretion, including orders with incorrect pricing, suspected fraud, or stock availability issues.
Order statuses may include on-hold, processing, or completed, depending on payment verification and order fulfillment.
Pricing & Payments
All prices are displayed in Ringgit Malaysia (RM) unless stated otherwise.
Payments must be made through the available payment methods on our website.
We are not responsible for delays caused by payment gateways or banks.
Shipping & Delivery
Delivery times are estimates and may vary due to courier or external factors.
We are not responsible for delays caused by courier services or incorrect shipping information provided by the customer. Delays caused by events beyond our reasonable control, including but not limited to weather conditions or public holidays, shall not be our responsibility.
Refunds & Returns
Refunds and returns are subject to our Refund Policy.
Refund requests must be submitted within three (3) days from the date of delivery. Items must be unused, in original condition and packaging, and accompanied by proof of purchase.
Products may be opened only for inspection purposes to verify defects, damage, or incorrect items. Used or consumed products are not eligible for refunds, except in cases of confirmed defects or damage upon arrival.
Due to hygiene and safety reasons, opened pet food and consumable products are non-refundable, unless defective, damaged, or incorrect.
All refund requests are subject to review and approval. Approved refunds will be processed using the original payment method, where applicable.
In the event of any inconsistency, the Refund Policy shall prevail.
WhatsApp Communication
By contacting us via WhatsApp, you consent to receive order-related messages from us. We will not send spam or marketing messages without consent.
Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Meow Only Trading and may not be used without permission.
Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. To the fullest extent permitted by law, we disclaim all warranties, express or implied. To the fullest extent permitted by law, we disclaim all warranties, express or implied.
Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.
Contact Information
For any questions regarding these Terms & Conditions, please contact us via WhatsApp or through our website.
